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Privacy Policy

Policy Statement

Okada Manila* values your interest, patronage, and privacy. We have, therefore, implemented policies that govern the personal data, collection, use, storage, and security practices of the Okada Manila guided by the requirements of the Data Privacy Act of 2012 and its rules and regulations.

This Privacy Notice summarizes Okada Manila’s privacy policies and practices and applies to all services and websites owned or directly operated by Okada Manila. Rewards Circle members are also covered by the terms governing their membership as defined in our Terms and Conditions.

The Philippines’ privacy protection law may differ with other countries. As such, we endeavor to adjust our policies and practices to achieve the best practices in data privacy security and protection. Otherwise, we make no representations that our privacy policies and practices are compliant with the requirements of foreign jurisdictions.

Scope and Consent

This Privacy Notice and our data privacy policies apply to all personal data, physical and/or digital, processed manually and/or through Okada Manila’s automated systems. Okada Manila will not collect, process, disclose or share your personal data without your consent.  When consent is given, Okada Manila may collect, process, disclose or share your personal data to regulatory bodies such as the Philippine Amusement and Gaming Corporation (PAGCOR), Anti-Money Laundering Council (AMLC) and other departments, bureaus, and agencies of the government in compliance with our legal obligations under applicable laws. With your consent, we may also share your personal data to service providers, affiliated or non-affiliated third parties located in the Philippines or abroad, for legitimate purposes contained in the said consent. If you do not wish to provide your personal data to us, Okada Manila may not be able to provide you with products and services you request, or to tell you about the products and services we offer.

Use of Artificial Intelligence (AI)

Okada Manila uses Artificial Intelligence (AI) technologies to support and enhance our services, including but not limited to facial recognition system, chatbots, automated decision support in the processing of patrons’ application for membership with the Reward Circle, automated decision support, analytics, and personalized content delivery. In using AI, Okada Manila will be processing personal and/or sensitive personal information to improve service quality, detect fraudulent activities, marketing personalization, identity verification, fraud detection, and to optimize user experience. Okada Manila ensures the following in deploying the AI systems:

  • Lawful and Fair Processing: AI-related data processing is done with your consent or under other lawful criteria allowed under the Data Privacy Act.
  • Human Oversight: AI is not used to make solely automated decisions that have legal or similarly significant effects without appropriate human intervention and review.
  • Security Measures: We implement appropriate organization, technical, and physical safeguards to protect your data from unauthorized access or misuse.
  • Purpose Limitation: Data collected is used only for specific, legitimate business purposes related to Okada Manila operations.
  • Data Subject Rights: Data subjects’ rights remain intact while using AI systems.

The use of AI systems is governed by Okada Manila’s AI Usage Policy.

Use of CCTV and FRS

To ensure the safety, security, and protection of our guests, employees, and property, Okada Manila employs Closed-Circuit Television (CCTV) systems throughout our premises.

Some areas may also utilize facial recognition technology and audio recording devices which may or may not be independent of the CCTV, especially in public, monitored spaces such as casino floors, junket areas, lobbies, entrances, and other high-security zones.

These systems are implemented for the following legitimate purposes:

  • In compliance with the PAGCOR rules and regulations;
  • Ensuring safety and security of individuals within Okada Manila premises;
  • Assisting in the prevention, detection and investigation of criminal activities, fraud, or violations of internal policies;
  • Enhancing operational monitoring and service quality.

The use of CCTV is governed by Okada Manila’s CCTV and FRS Policy.

Your Rights and Your Preferences

Under the Data Privacy Act of 2012, you have the following rights which Okada Manila is keen to protect. You have the right to be informed the purpose for which your personal data is collected. We can provide you with general facts relating to how your personal data is processed, provided that such requested information does not amount to details which are deemed confidential or proprietary by Okada Manila. You have the right to access your personal data with us, and you have the right to rectify should you find that the personal information we have on you needs update and/or correction. We respect the exercise of said rights provided that the accompanying request is not vexatious or unreasonable. You have the right to object to processing your personal data or withhold consent previously given. Likewise, you have the right to erasure or blocking of your personal data. Should you exercise these rights, Okada Manila shall be constrained to limit your access to its facilities and/or services, or decline transaction when processing your personal data is necessary to render a complete and quality service. Should you feel that your rights under the Data Privacy Act of 2012 was disregarded, you are granted the right to file a complaint, and the right to seek indemnity for damages sustained, if any.

How You can Exercise Your Rights as Data Subjects

In respecting your rights to privacy, you may:

  • Request a copy of the information that we have about you. You may send request through [email protected]. Please bear in mind that this may take time as this may undergo a series of processes and approvals.
  • Ask us to update or rectify your information, You may do this by calling our Data Privacy Hotline at (02) 8880-7555 local 59103 or at 0917 5640484. The Data Privacy Officer shall refer this to the concerned Data Process Owner for appropriate action. The Data Process Owner may request for additional information to prove the accuracy of your personal data. The Data Process Owner shall inform You by email of the updated personal information as requested.
  • Request for the erasure, blocking and deletion of Your personal data or information by sending a request through [email protected]. The Data Privacy Officer shall refer this to the concerned Data Process Owner who will schedule the destruction or deletion of your personal data or information in your presence.
  • Seek indemnity for damages if You consider your rights to privacy have been violated and as a consequence, you suffered substantial damage, by requesting for a mediation procedure with Okada Manila by sending an email to [email protected]. The email must containthe facts and circumstances of such violation, proof of substantial damage, and direct connection that the damage is caused by Okada Manila’s failure to implement organizational, physical, technological security measures, and without the complainant’s contributing act, omission or negligence. 

Inquiries and Complaints Mechanism

Data subjects may inquire or request for information regarding any matter relating to the processing of their personal data under the custody of Okada Manila, including the data privacy and security policies implemented to ensure the protection of their personal data. They may write to [email protected] and briefly discuss the inquiry, together with their contact details for reference.

Complaints regarding the security of the data subject’s personal data and information, the manner of Okada Manila’s handling of the personal data, or disputes in the accuracy or error in the personal data of data subjects 6shall be filed in writing and sent to Okada Manila’s Data Privacy Officer via email to [email protected] or via mail addressed to Atty. Christine R. Menzies, Data Privacy Officer at the Legal and Compliance Division, New Seaside Drive, Entertainment City, Brgy. Tambo, Paranaque City, 1701. The complainant shall provide all the facts and circumstances surrounding the complaint.

The Data Privacy Officer shall relay the complaint to the Data Process Owners involved for a joint investigation. The complaint shall be processed in accordance with the procedures and policies of the respective Data Process Owner(s). The Data Privacy Officer shall respond to the complainant within a period of fifteen (15) business days, unless Okada Manila requests for an extension to respond to the complaint. The Parties shall settle the matter amicably.

Why Do We Collect Your Data

We collect your data for the following specific purposes:

  • As Okada Manila guests, players and patrons, we process, collect, retain, store, and when necessary share your Personal Data in order to perform functions necessary to deliver the products and services offered at Okada Manila, including but not limited to processing your hotel and restaurant reservation, or to verify your identity in the booking and reservation system;

    To notify and update you by email, SMS or phone call about our promotions, complimentary offers, Reward Circle points, surveys and other forms of marketing strategy and research that are beneficial to you and necessary to improve Okada Manila’s services;

    To use your images during public events, concerts, or festivals, where you may be a subject or included therein, taken or captured by Okada Manila for production or use in publications, websites, applications, print advertisements, and other legal and regulatory purposes it may serve;
  • To comply with the contractual, legal and regulatory requirements or obligations of Okada Manila.
  • As Reward Circle (RC) Applicants and/or Members, we process, collect, retain, store, and when necessary share your Personal Data to process your RC membership, to determine eligibility in the RC Program, to notify you with our promotional activities and events, to track your reward points and your eligibility for prizes, discounts and rewards, to comply with the regulatory requirements of government agencies, to process your complaints, requests to update your membership details, or your request to avail of the credit and cash checking facilities.

    As part of our membership application and managements process for Reward Circle program, we use AI tools to assist in screening and evaluating the information you submit. These tools help ensure accuracy, completeness, and consistency of application data, and assist in assessing eligibility based on predefined criteria. 

    In the course of processing your application or managing your membership, we may also share your personal information with third-party services providers who support us in delivering our services. These providers are granted access to your data only on a strict need-to-know basis and are contractually bound to maintain confidentiality. 
  • As Okada Manila applicants, team members, and consultants, we process, collect, retain, store, and when necessary share your Personal Data in order to process your employment application, payroll, employment benefits, tax and statutory obligations, enrollment of your beneficiaries in the Company HMO, attend to your and your beneficiary’s medical emergencies, disciplinary actions, or process your performance evaluation. Your data is also processed in order to comply with the rules and regulations of the Philippine Amusement and Gaming Corporation (PAGCOR), Anti-Money Laundering Council (AMLC), Philippine Economic Zone Authority (PEZA), the Local Government Unit of Paranaque, and other departments, bureaus, and agencies of the government including law enforcement agencies for Okada Manila to comply with a legal obligation under applicable laws. 

    In the course of your employment with Okada Manila, we may also share your personal information with our parent company, affiliates, or third-party services providers who support us in delivering our services. These providers are granted access to your data only on a strict need-to-know basis and are contractually bound to maintain confidentiality. 
  • As Okada Manila contractors, potential or existing suppliers and other service providers, we process, collect, retain, store, and when necessary share your Personal Data in order to process your accreditation and register you as Okada Manila’s service provider and to keep this information in the database for future requirements, to process payments, credits and other account-related transactions.
  • As Okada Manila lessees, retailers, and exhibitors, we process, collect, retain, store, and when necessary share your Personal Data to register your information in our database, to process payments and other account-related matters.

How We Collect Your Information

In order to better anticipate your needs, and to provide you with better services, we collect information from you in a variety of ways, through our website, call center hotline, or on-site with our Okada Manila Teammates, such as: 

Identification and Contact Information
In order to better communicate with you, and to help verify your identity, we may request for your identification and contact information during inquiries, registration/sign-ups, table reservations, ticket purchases, and payment transactions. This includes, but is not limited to, your name, date of birth, contact address, contact e-mail, and contact number.

Purchase, Transactional & Financial Information
We may collect transactional information that you provide us with from the online reservations, inquiries, and purchases you make. This includes credit or debit card details, financial account number, valid government-provided ID number, or similar identification information, details of your transaction history, in order to address your business and/or concern.

Social Media Information
When using social media-integrated aspects of our website, or interacting with our social media channels when directed from our site, we may collect information such as your name, e-mail address, and other publicly accessible information on social media.

Location, Device, Browser, and Software Information
When visiting our website, we may collect information about the geographic location you are accessing from site access metrics, IP address, the device, browser, and software information from the device you’re using to access our site.

Cookies
Cookies are files that are stored on your computer that collect information about you. When you access our website, cookies may be accepted by your browser if properly configured. These cookies may help us identify you, and help us generate metrics concerning your visits and interactions on our website. You may configure your browser to reject cookies, but doing so may prevent some transactions or uses of our sites.

Information from Third Parties
We may also collect information about you from other parties. We will use personal data only where you have provided your consent to the third party or where Okada Manila has a legitimate interest to use the personal data in order to provide you with our services.

How We Use Your Information

We will share your personal data only if you grant us your permission to do so. Accordingly, we may share your personal data with the following recipients:

Regulatory Bodies
We may share your personal data with regulatory bodies, such as the Anti-Money Laundering Council, the Philippine Amusement and Gaming Corporation (PAGCOR), and other departments, bureaus, and agencies of the government, including law enforcement agencies, when we believe it is necessary for us in order to comply with a legal obligation under applicable law.

We may also share your personal data in order to respond to a legal procedure, a national emergency, specific requirements of public order and safety, or fulfill a constitutional or statutory mandate of a public authority.

Service Providers and Others
We may share your personal data with our service providers and outsourcing entities with valid contracts with Okada Manila for us to give you quality services and offers that you deserve.

To Whom We May Share Your Information

We will share your personal data only if you grant us your permission to do so. Accordingly, we may share your personal data with the following recipients:

Regulatory Bodies
We may share your personal data with regulatory bodies, such as the Anti-Money Laundering Council, the Philippine Amusement and Gaming Corporation (PAGCOR), and other departments, bureaus, and agencies of the government, including law enforcement agencies, when we believe it is necessary for us in order to comply with a legal obligation under applicable law.

We may also share your personal data in order to respond to a legal procedure, a national emergency, specific requirements of public order and safety, or fulfill a constitutional or statutory mandate of a public authority.

Service Providers and Others
We may share your personal data with our service providers and outsourcing entities with valid contracts with Okada Manila for us to give you quality services and offers that you deserve.

Third Party Links/ Sites

We are not responsible for the privacy policies and procedures of third party sites that may link to Okada Manila’s website, or that Okada Manila may link to as part of past or present business relationships or initiatives. Please review the privacy policies of any linked sites you visit before using – or providing information to – any of those sites.

How We Store, Secure and Protect Your Information
(Organizational, Physical, Technological Security Measures)

We store information collected through our website on secure servers, protected by industry standard security measures, designed to prevent confidentiality, integrity, or availability breaches. We strictly enforce this Privacy Policy within the Company, and we have implemented technological, organizational and physical security measures to protect your Personal Data from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.

The following safeguards and measures are currently being implemented by Okada Manila:

  • Entrance to the building is only possible with keycards provided to employees. All office visitors are escorted by authorized representatives to relevant areas. 
  • Perimeter security is in place.
  • Certain locations are physically locked and access is restricted to authorized employees only such as the Server Room, Data Centers, among others.
  • Your Personal Data are in secured servers using Next Generation firewalls and Intrusion Prevention and Intrusion Detection Systems.
  • Access to servers are controlled via Privilege Access Management with enabled security counter-measures.
  • All users are identified and authenticated through a centralized network system. 
  • Passwords are protected using irreversible password encryption and employees are required to change the password from time to time compliant with industry best practices.
  • Network security is managed by the internal IT Team and the physical and logical access data centers are restricted to authorized employees responsible for the job.  Access to the physical data centers are controlled by multi-access and biometrics systems.
  • Systems are protected by Username and Password of the employee;
  • Security of the password, and the account, and its acceptable use, is governed by the Network Usage and Security policy as approved by the board.
  • Idle client systems are locked automatically after defined time and can be unlocked by the user using the password.
  • Only certain employees have access to applications/data, which they need based on their role. On the other hand, portal access for customers, patrons and guests is done securely, and they are only able to view their own information.
  • All critical and sensitive data is transferred using a secure encrypted channel of communication like SSL Secured VPN, SFTP and access applications using https.
  • The Data Processor will amend, remove or delete any Personal Data if specifically instructed hereto by the Company’s authorized representatives.
  • Central antivirus and security software are used in all our computer systems.
  • The critical and sensitive data stored on the servers are located in a secured and certified Data Centers.
  • Fully Redundant Data Centers with Real time, Daily, Weekly and Monthly backup schedule are configured for all critical systems and data.
  • Access to your Personal Data that are shared through our website and applications may only be accessed through secure connections and environments by qualified and authorized personnel with strict confidentiality obligations.
  • Credit Card details are masked using industry best practices (only revealing the last four (4) digits) when confirming an order. Payments are passed via secure communication to a payment processor where your information is tokenized (whereby a random number is generated). The payment processor is PCI compliant, which ensures your information is handled in accordance with leading security standards.  

However, we have no control and therefore cannot enforce the same amount of security on any of the devices that you use to access our site, or to send us information via e-mail, messaging apps, or our website. We are therefore not responsible for the security and protection of information that may have been intercepted prior to our receipt of your personal data.

How we Retain and Destroy Your Personal Data

Okada Manila retains your personal information, in manual and/or electronic form, as long as it is necessary and relevant for its operations. We have also established a record management framework that serves as a guideline on when and how to dispose of your personal data. Okada Manila shall observe adequate organizational, technical and physical security in storing the personal data of its stakeholders, which must not be kept longer than is necessary for the purpose for which it was collected. Okada Manila shall retain personal data for as long as it is necessary but not in perpetuity:

  • As allowed by the regulatory offices that oversee the business operations of Okada Manila
  • For the fulfilment of the declared, specified and legitimate purpose;
  • For the establishment, exercise or defense of legal claims;
  • For legitimate business purposes consistent with the standards followed by integrated hotel-casino industry; and
  • As allowed in cases provided by law. 

This requires that Personal Data must be physically destroyed and/or erased and purged from Okada Manila’s systems when it is no longer required, unless a minimum retention period is specified or a Hold Instruction has been issued in relation to the relevant Record.

Personal Data must be accurate and kept up to date. Inaccurate or out of date Personal Data must be rectified or destroyed/erased.

Retention periods vary depending on the category of Record, as provided in Okada Manila’s Personal Records Management, Retention and Destruction Policy. You may request a copy of the said Policy by sending an email to [email protected].

Privacy of Children

At Okada Manila, we care deeply about the privacy, safety, and well-being of all our guests – especially children. When children participate in our playroom activities at the Play and Thrillscape, staycation packages at the Cove beach club, or any of our family services, we collect and process their personal information in accordance with the Data Privacy Act of 2012 and guidelines issued by the National Privacy Commission. We collect the following information of children:

  • Full name
  • Age and date of birth
  • Parent’s or guardian’s name and contact information
  • Photos and videos upon entry to Okada Manila properties, and/or during hotel-sponsored activities
  • Room number (for coordination during the stay).

We collect your child’s data to:

  • Ensure their safety and well-being during their stay or while undertaking playroom activities
  • Allow participation in kids’ activities, programs, and events;
  • Contact parents or guardians in case of emergency.

1NPC Advisory No. 2024-03 – Guidelines on Child-Oriented Transparency.

We are committed to keeping your child’s data safe. We ensure:

  • Parental or guardian consent is obtained before collecting or processing data;
  • Access is limited only to authorized staff;
  • Data is stored securely and used only for the intended purposes;

As a parent or guardian of a child, you have the right to:

  • Request a copy of personal data we have about your child;
  • Correct or update any inaccurate data;
  • Withdraw consent or object to certain types of processing;
  • Request the deletion of your child’s personal data.

Updates to this Privacy Notice

Okada Manila reserves the right to revise this Privacy Notice at any time. Any changes become effective upon posting of the revised Privacy Notice in the website. Your use of the Okada Manila services following these changes means that you accept the revised Privacy Notice We will use reasonable efforts to notify you in advance and give you a reasonable period of time to object to any changes should there be any change that may materially and negatively affect the privacy of your personal information. We encourage you to periodically review this Privacy Notice to stay informed about how Okada Manila collect, use, and share your personal information.

How to Contact Us

If you have any questions about this Privacy Notice or other concerns, you may contact us via e-mail or in writing at the following address:

Data Protection Officer

Okada Manila
New Seaside Drive, Entertainment City,
Paranaque City, 1701
[email protected]

* The complete corporate name of Okada Manila is Tiger Resort, Leisure and Entertainment, Inc. doing business under the name and style of Okada Manila.

Effective: 02 August 2025

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* The complete corporate name of Okada Manila is Tiger Resort, Leisure and Entertainment, Inc. doing business under the name and style of Okada Manila.